Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from Onyx K9 Ltd, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Product Information

We strive to provide accurate and up-to-date information about our dog accessories and training equipment. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or other content on our website.

3. Orders and Payment

  • All orders are subject to acceptance and availability.
  • Prices are in Brittish pounds and include applicable taxes.
  • Payment must be made in full at the time of placing the order.
  • We accept All major payment providers and PayPal.

4. Shipping and Delivery

  • We will make every effort to deliver the products within the estimated delivery timeframe.
  • Shipping costs and delivery times may vary based on location.
  • Onyx K9 Ltd is not responsible for any customs duties or taxes incurred during shipping.

5. Returns and Exchanges

  • We accept returns and exchanges within 14 days of purchase.
  • Products must be in their original condition with tags and packaging intact.
  • Customers are responsible for return shipping costs unless the product is defective or damaged.

6. Warranty

  • Onyx K9 Ltd provides a 6-month warranty on our products from the date of purchase.
  • The warranty covers manufacturing defects but does not cover damage resulting from misuse or normal wear and tear.
  • We will always offer to repair any equipment if it has been chewed or damaged for a small fee (job dependant).

7. Privacy Policy

  • We collect and process personal information in accordance with our Privacy Policy.
  • By using our website and purchasing our products, you consent to the collection and use of your personal information.

8. Limitation of Liability

  • Onyx K9 Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.

 

9. Changes to Terms and Conditions

Onyx K9 Ltd reserves the right to update, modify, or change these terms and conditions at any time without prior notice.

By making a purchase or using our website, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact us at enquiries.onyx.k9@gmail.com.

Puppy Course

🐾 Start Your Puppy’s Journey Right with the Onyx K9 Puppy Course! 🐾

Is your puppy full of energy and curiosity? Let’s channel that enthusiasm into good behavior! At Onyx K9, our Puppy Course is designed to set your puppy up for success with foundational training that will last a lifetime.

Details Here

Adolescence Course

🐾 Onyx K9 Adolescence Dog Course: Help Your Teen Dog Thrive! 🐾

Is your dog entering their "teen" phase? The Adolescence Dog Course at Onyx K9 is designed to guide your dog through those challenging teenage years and turn them into a well-behaved young adult!

Details Here

Loose Lead Course

🐾 Say Goodbye to Pulling with Onyx K9 Loose Lead Course! 🐾

Tired of your dog dragging you down the street? The Onyx K9 Loose Lead Course will teach your dog to walk calmly and politely by your side, making walks enjoyable and stress-free for both of you!

Details Here

E-Collar Conditioning

🐾 Onyx K9 E-collar Conditioning Course: Take Control and Build Confidence! 🐾

Ready to take your dog’s training to the next level? The Onyx K9 E-collar Conditioning Course is designed to teach you how to use the e-collar safely and effectively to enhance communication and off-leash control with your dog.

Details Here