Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from Onyx K9 Ltd, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Product Information

We strive to provide accurate and up-to-date information about our dog accessories and training equipment. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or other content on our website.

3. Orders and Payment

  • All orders are subject to acceptance and availability.
  • Prices are in Brittish pounds and include applicable taxes.
  • Payment must be made in full at the time of placing the order.
  • We accept All major payment providers and PayPal.

4. Shipping and Delivery

  • We will make every effort to deliver the products within the estimated delivery timeframe.
  • Shipping costs and delivery times may vary based on location.
  • Onyx K9 Ltd is not responsible for any customs duties or taxes incurred during shipping.

5. Returns and Exchanges

  • We accept returns and exchanges within 14 days of purchase.
  • Products must be in their original condition with tags and packaging intact.
  • Customers are responsible for return shipping costs unless the product is defective or damaged.

6. Warranty

  • Onyx K9 Ltd provides a 6-month warranty on our products from the date of purchase.
  • The warranty covers manufacturing defects but does not cover damage resulting from misuse or normal wear and tear.
  • We will always offer to repair any equipment if it has been chewed or damaged for a small fee (job dependant).

7. Privacy Policy

  • We collect and process personal information in accordance with our Privacy Policy.
  • By using our website and purchasing our products, you consent to the collection and use of your personal information.

8. Limitation of Liability

  • Onyx K9 Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.

 

9. Changes to Terms and Conditions

Onyx K9 Ltd reserves the right to update, modify, or change these terms and conditions at any time without prior notice.

By making a purchase or using our website, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact us at enquiries.onyx.k9@gmail.com.